Returns Policy

To Return your Items please fill out the form below and post your items to the address also shown below. Please supply your contact details and order number so we can match your return to the completed form.

Please enclose your original receipt or a note with your name and order number with your return, failure to supply this information may result in your return not being processed.  You will be responsible for the item or items until they reach us, and we suggest you use a secure delivery method (which requires a signature upon delivery).

Alternatively you can e-mail sales@alteredimagefancydress.com with your order number, contact information and indicate the reason for retuning the item.

7 Day Cooling off Period

Returns Policy, which applies to products purchased from us. In addition to your 7-day returns guarantee, customers in the European Union are entitled to a statutory cooling-off period of seven business days.

• Our returns policy is simple. Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you must return it to us unused and in its original condition within 7 days. You will be responsible for the item or items until they reach us, and we suggest you use a secure delivery method (which requires a signature upon delivery). If an item is faulty please contact us for either a returns number or replacement.
• Postage is only refundable if the item is faulty or sent incorrectly.
• We do not offer refunds on Wigs, Facial Hair, Hats, Earrings, Swimwear or any undergarments due to Hygiene reasons.
• All returned goods will only be accepted if in the same condition as they were sent out, i.e. unused with original packaging and all relevant materials enclosed. Any Returned items that appear used, smell of perfume, Cigarette Smoke or washing Powder will not be accepted.
• Refunds for unwanted items including bulk orders (over 10 items ) are subject to a 12% restocking fee, postage and packing will not be reimbursed
• Items purchased in store (on site) are subject to a different policy. They may be still be returned but only an exchange or a credit note will be offered.