Returns Policy

Our "no quibbles" guarantee means that if for any reason you are unhappy with your purchase, you must return it to us unused, in its original condition with all relevant materials and packaging within 7 days. Refunds are made within a week of an order being cancelled and the goods having been returned to us along with the original receipt Refunds for unwanted items are subject to a 12% restocking fee and postage and packing will not be reimbursed.

To Return your Items please fill out the form below and post your items to the address also shown below. Please supply your contact details and order number so we can match your return to the completed form. Please enclose your original receipt or a note with your name and order number with your return, failure to supply this information will result in your return not being processed.  You will be responsible for the item or items until they reach us, and we suggest you use a secure delivery method (which requires a signature upon delivery).

Alternatively you can e-mail sales@alteredimagefancydress.com with your order number, contact information and indicate the reason for retuning the item.

7 Day Cooling off Period

• Under the Distance Selling Regulations a customer has the right to "cancel" the contract at any time up to 7 working days starting the day after delivery.

• Postage is only refundable if the item is faulty or sent incorrectly.

• We do not offer refunds on Wigs, Facial Hair, Hats, Earrings, Swimwear or any undergarments due to Hygiene reasons.

• All returned goods will only be accepted if in the same condition as they were sent out, i.e. unused with original packaging and all relevant materials enclosed. Any Returned items that appear used, smell of perfume, Cigarette Smoke or washing Powder will not be accepted.

Returns should be sent to:
Altered Image Fancy Dress,
Unit 10 Kings Business Park

715 Kings Rd (off Privet Close)
Great Barr, Birmingham
West Midlands

B44 9HP

Contact Telephone Number: 08432897109

Returns Form

Name: (Required) 

E-mail: (Required)

Phone:

Order No: (Required)

What item(s) are you returning?:

Why are you returning the item?
Please choose a reason...It didn't fitIt doesn't look like it did on the Web siteI chose the wrong colourI was sent the wrong colourI was sent the wrong sizeI was sent a faulty item

What would you like us to do when we receive the item?
Please choose...Replace the itemSend me the alternative item named belowRefund me for the item

Alternative item: (if exchanging)